Frequently Asked Questions
from crew and new hires

What does “contract at will” mean?

Our new hires are added to a crew pool of freelance professionals that are booked to work on a project-based, as-needed basis. You are free to decline at any time. Similarly, the Company is free to conclude the relationship at any time for any lawful reason, with or without cause, and with or without notice.

When and how will I get scheduled?

Please do not expect to be booked immediately or to receive a regular number of hours per week. As long as your Lasso account is maintained with location and availability, you will receive call invitations from the app to apply to work on projects available in your area.

In LASSO, the process to a confirmed offer is as follows:

1. AVAILABILITY - you are invited to submit your availability for a shift. You have now indicated your interest in working the shift.
3. PLACEMENT - you have been offered the shift. You will receive a request to confirm your availability.
4. CONFIRMATION - you have confirmed that you will work the shift. This is now an offer and you are booked.

Once you’ve confirmed a shift, you will receive direct communications with project details and travel logistics (if necessary).

Will I receive information about the gig directly?

Your main source of information for your schedule and jobs is Lasso. You will receive standardized email and text messages before and sometimes during the gig. However, all projects are subject to change without notice and we will do our best to communicate directly with you on an as-needed basis during the job itself. 

Rise maintains the phone number two phone numbers for Crew to communicate with our Admin team - one for Onboarding, and the other for Scheduling. Rise will use this numbers when we need to communicate directly with you via text or call.

How much money should I plan to make?

Payment terms on our projects vary - most are hourly rates, but some are day or project-length rates. You will be able to review the offered rate on a per-project basis in Lasso when you are sent an invitation to apply to a gig as well as once you’re booked on a job.

Who should I communicate with before or during a job?

During the onboarding process, you should plan to communicate with our team primarily via email at welcome@riseeventlabor.com. All questions about paperwork and process should be directed there.

Rise maintains the phone number ‪(231) 486-5309‬ for Crew to communicate with our Admin team. You may use this number to alert us of a change in your availability, any issues or questions on a job site that your Crew Chief can’t resolve, updates on your arrival status to a gig, or any other communication you deem appropriate to send directly to our Admins.

Your crew chief is listed in Lasso and will be your main point of contact during the job. They will reach out to you on the first day of a gig to confirm their preferred method of contact.

What else should I do to prepare for a gig?

Plan to arrive early to find parking, plan to pay for parking, bring a lunch or lunch money, coordinate a rideshare with other crew members and/or plan your transportation route, and confirm your whereabouts with your crew chief.

Do not expect to be reimbursed for parking, lodging, gas, or meals unless otherwise specified and confirmed by the admin team prior to job start date.

What does 4-hour minimum mean?

The Company typically operates with 4-Hour Minimums. This means that if the work is completed before 4 hours, Gifted Hours are provided to bring the Contractor’s total up to 4 hours, reduced by any time the Contractor arrives after working hours begin. When there is no minimum, or the minimum is not 4 hours, it will be communicated by the Company.

What types of breaks should I expect during the job?

Breaks:

For every 2.5 hours worked, a 15 minute break shall be provided. This break may occur before the 3 hours, and should be coordinated by Crew Leads.

Meals:

Meal breaks are provided after every 5 hours worked. If a shift runs under 5 hours, no meal break will be provided.

Meals are either 30 minutes paid and provided by Clients, or a 1-hour Walk Away with no provided food. This is determined by the Client, and may vary between days.

When and how will I get paid?

RISE operates on Net 30 payment terms, meaning you will be paid within 30 days of completion of an event. However, accounts payable are paid on a bi-weekly basis with a loose processing week. It is a good practice to expect payment to be remitted within 21 days after completing a billing cycle. 

Billing weeks run Thursday through Wednesday. All Contractors are paid by check or direct deposit. Direct deposit is highly encouraged and checks must be cashed or deposited via bank account. Checks cannot be processed at Western Union or by any check cashing service not affiliated with a bank. 

Please note that when receiving your first payment from us, a verification deposit of $0.01 is sent first, followed by the full invoiced amount 1-2 business days later.

Can I get reimbursed for gas, parking, meals, lodging, or other expenses incurred while on the job?

Do not expect to be reimbursed for parking, lodging, gas, or meals unless otherwise specified and confirmed by the admin team prior to job start date. 

In the case of reimbursement confirmation, receipts must be submitted to the Company no later than 24 hours after the completion of a job. Receipts may be screenshots of a digital receipt or photos of a paper receipt, if providing the paper receipt to a Crew Chief is not possible.

When the only parking options available at a job site are paid spots, parking expenses will be reimbursed. If a Contractor chooses to utilize paid parking when free parking is available nearby, parking expenses will not be reimbursed.

Don’t see the answer to your question? Reach out to our HR team at welcome@riseeventlabor.com or (231) 994-3692‬.